From 2020 to 2021, the average value of disputes declined by 3% across the globe but remains at historically high levels compared to 2019 and earlier. The average time taken to resolve disputes increased significantly, by almost 15%, after steadily declining for three years.
Globally, our Contract Solutions team handled more disputes in 2021 than in 2020, and we expect this to increase in 2022. We attribute this year’s increase to the ongoing effects of COVID-19 and supply chain impacts discussed in this report.
Among regions surveyed, nearly 76% of respondents encountered disputes or claims specific to COVID-19 – a 12% increase since 2020. Similarly, 72% of respondents encountered impacts related to supply chain issues.